Telephone Communication
Allo allo?
Using sign language will help you get your message across. But when you're on the telephone, you cannot rely on making the right gestures to get your message understood. How can you conduct a professional telephone conversation with a person speaking a foreign language? What are the do’s and don’ts? You will find out all about it during the Telephone workshop.
Contents
Target group:
Employees who often have to conduct telephone conversations, like secretaries, desk clerks, receptionists, management assistants, client services and administration officers who want to be able to communicate in a more fluent way on the telephone.
Required starting level:
A2(00)
Aim:
This workshop will lift the professionalism of your telephonic skills in the other language to a higher level which will be quite obvious. The result:
- you will become more professional and self-assured on the telephone
- you will learn the correct ‘telephonic’ reflexes: client oriented and efficient
Programme
Length:
8 to 12 hrs.
Content:
During this training the following aspects will be dealt with:
- create a nice conversational climate
- acquire some key sentences
- answer the phone and transfer a call
- learn to spell
- read numbers and note them down
- take a message
- make appointments and confirm them
- ask for info and give info
- deal with emotions and difficult customers
- bring the telephone conversation to a close
Approach:
This training is a workshop. We simulate work situations in practical exercises. Your exercises are evaluated and, if need be, adjusted. A varying, intensive telephone course. In order to guarantee the interactivity of this training, the maximum number of participants is limited to 5.